Clear refund rules for orders, services, and bookings.
This policy explains how N Mart handles refunds, returns, cancellations, failed payments, delivery issues, service bookings, and taxi-related payment concerns.
General Refund Eligibility
Refund eligibility depends on order status, payment mode, vendor confirmation, cancellation timing, product condition, delivery status, taxi ride status, and service provider acceptance.
Order Cancellations
If an order is cancelled before acceptance or preparation, eligible online payments may be refunded. Once a vendor starts preparation, packs an order, dispatches items, or completes service steps, cancellation may not be available.
Damaged, Missing, Or Wrong Items
If you receive damaged, missing, expired, or incorrect items, contact support as soon as possible with photos, order ID, and details. Refunds or replacements may be approved after verification.
Non-Returnable Items
Perishable food, opened consumables, hygiene-sensitive items, customized products, and items restricted by vendor or law may not be returnable unless they are defective or incorrectly supplied.
Taxi And Service Bookings
Taxi ride and service booking refunds depend on cancellation time, driver or provider assignment, distance traveled, service progress, and applicable cancellation charges.
Failed Or Duplicate Payments
If money is debited but the transaction fails or a duplicate payment is made, we will verify the payment status with our payment partner and process eligible refunds according to banking timelines.
Refund Timeline
Approved refunds are usually initiated to the original payment method or wallet where applicable. Bank or payment gateway processing timelines may vary.
How To Request A Refund
Contact N Mart support with your order ID, booking ID, payment reference, phone number, issue description, and supporting images where relevant.